Refund Policy
This Refund Policy is issued by OVD Metselwerken, the seller of Passfold on passfold.app. Passfold is a one-time digital purchase. This page explains when refunds are available and how to ask for one.
1. Website purchases (passfold.app)
APK purchases on this website are sold by OVD Metselwerken and processed by Paddle. Because you receive a download code immediately after payment, refunds are handled case by case.
- If you cannot redeem your code, download the APK, or install due to a fault on our side, contact us and we will help or refund.
- If you bought by mistake and have not redeemed or downloaded yet, email us promptly with your order email and receipt.
- If you have already redeemed and downloaded the app, refunds are generally not available, except where required by applicable consumer law.
Nothing on this page limits rights you cannot waive under local consumer law (including EU / UK rules that may apply to your purchase).
2. Google Play purchases
If you bought Passfold on Google Play, refunds follow Google Play’s refund policy. You can usually request a refund in the Play Store order history, or contact us and we will point you to the right Play support path.
3. Donations
Donations on passfold.app are voluntary contributions and are not refundable, except where required by law or in case of a clear payment error.
4. How to request a refund
Email hello@passfold.app with:
- the email used at checkout,
- order / transaction ID or receipt,
- whether you bought on the website or Google Play,
- a short description of the issue.
We aim to reply within a few business days.
5. Contact
Questions about refunds: OVD Metselwerken · hello@passfold.app